Support & maintenance
Managed IT services with a response window and a named person
We take on applications and infrastructure we did not necessarily build: monitoring, patching, performance work and defect fixes, with alerts routed to a person and a documented response window.
What this includes
The work, and what you receive for it.
Technical support
A defined channel with a defined response window for when something isn't working.
You receive
- Support channel
- Response SLA
- Ticket history
- Named engineer
Preventive maintenance
Updates, dependency patching, certificate renewal and health checks before they become incidents.
You receive
- Maintenance schedule
- Patch log
- Health check report
Performance optimisation
Making slow things fast — queries, page load, API latency, resource usage.
You receive
- Performance baseline
- Optimisation work
- Before/after measurement
Monitoring
Continuous watch on applications and infrastructure, with alerts routed to a person.
You receive
- Dashboards
- Alert routing
- Uptime report
Bug fixes
Investigation, reproduction and repair, with a note on how it got there.
You receive
- Fix
- Root cause note
- Regression test
Feature enhancements
New functionality as the business changes, without a new procurement process each time.
You receive
- Change request
- Estimate
- Build
- Release note
How we work
One process, no surprises at the finish.
- A
We sit with the people who will use it, not just the person buying it, and write down what it has to do.
- B
You get a scope, a number and a timeline before any production code exists — including the monthly running cost.
- C
We build in short cycles with a working demo at the end of each one.
- D
Handover: your repository, your cloud account, documentation, training, and a named engineer who knows the system.
Who this is for
Anyone who just launched
The first ninety days generate the most issues.
Companies whose developer disappeared
The system works and nobody can touch it.
Critical operations on software
Downtime has a rupee value you can calculate.
Questions
Answers before you ask.
- What does managed IT support include?
- Onboarding where we document the system, its dependencies and its failure modes; monitoring and alerting configured and routed; and response within an agreed window.
- Will you support software another company built?
- Yes. We start by documenting the system and its failure modes so support is not guesswork.
- How are alerts handled out of hours?
- Alerts are routed to a person under an on-call arrangement, with the response window agreed at the start of the engagement.
The divisions behind this
Tell us the problem. We'll tell you what it actually needs.
You get a straight answer on scope, cost and timeline — and an honest note if we think this is not the work you should be doing first.